Terms & Conditions
These Terms & Conditions (“Terms”) govern access to the LNAV Solutions website, client portal, and related online tools. Separate written proposals, statements of work, or contracts may apply to install and support projects; if those conflict with these website Terms, the project documents prevail for that work.
1. Who we are
LNAV Solutions provides venue Lights, Networking, Audio, and Video services, including related control software and portals. References to “you” mean the person or organisation using our website or portal.
2. Using the website
- You must use the site lawfully and not attempt to disrupt, scrape abusively, or gain unauthorised access.
- Content is provided for general information about our services and may change without notice.
- We may suspend or change the site for maintenance, security, or operational reasons.
3. Accounts and portal access
- Portal accounts are for authorised staff, clients, or partners only.
- You must keep login credentials confidential and tell us promptly if you suspect misuse.
- You are responsible for activity under your account, except where caused by our failure.
- We may suspend accounts that present a security risk or breach these Terms.
4. Services and quotes
Descriptions on the website are summaries. Scope, pricing, timelines, and deliverables for paid work are set out in quotes, proposals, or contracts we issue. Until a quote is accepted in writing (including email), we are not obliged to supply those services.
5. Acceptable use of control tools
Where we provide tablet or portal control software, you must use it only for the venues and purposes we have authorised, and in line with applicable safety, licensing, and venue policies. You must not reverse engineer or redistribute our software except as allowed by law.
6. Intellectual property
The website design, branding, documentation, and software we provide remain owned by LNAV Solutions or our licensors. You receive a limited right to use them as needed for agreed services. Venue-specific show content and materials you supply remain yours (or your licensors’).
7. Third-party products
Installs may involve third-party hardware or software (for example networking, audio, or display products). Those products are subject to their manufacturers’ terms and warranties. We are not responsible for third-party defects beyond any remedies required by law or agreed in writing.
8. Disclaimer
The website and portal are provided on an “as available” basis. We aim for reliability but do not warrant uninterrupted or error-free access. Advice on the public website is general and not a substitute for a site survey or written proposal.
9. Liability
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence, or for fraud). Subject to that, we are not liable for indirect or consequential loss, loss of profits, or loss arising from your failure to keep credentials secure, and our total liability arising from website or portal use is limited to £100 or the fees paid for the related online service in the preceding 12 months, whichever is greater — unless a signed project contract sets a different limit for that project.
10. Privacy and cookies
Personal information is handled as described in our Privacy Policy. Cookie use is described on our Cookies page.
11. Governing law
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that consumers who qualify under mandatory local law may benefit from those protections.
12. Changes
We may update these Terms by posting a revised version on this page. Material changes to portal use may also be notified in-product or by email where appropriate.