Privacy Policy
This Privacy Policy explains how LNAV Solutions (“LNAV”, “we”, “us”) handles personal information when you use our website, client portal, or engage us for Lights, Networking, Audio, or Video services.
Who we are
LNAV Solutions provides venue systems design, installation, and related software control tools. For privacy questions, contact us via the details published on our website or your account manager.
Information we collect
- Account and contact details — such as name, email address, organisation, and login credentials for the client or staff portal.
- Project and venue information — site names, addresses, system configuration, and notes needed to deliver and support our services.
- Usage and technical data — such as device or browser type, IP address, and basic logs when you use our website or portal (see also our Cookies page).
- Communications — messages you send us by email, form, or in-product support.
How we use information
- Provide, secure, and improve our website, portal, and venue services
- Create and manage user accounts
- Communicate about projects, support, billing, and service updates
- Meet legal, accounting, and security obligations
- Understand how the site is used so we can fix issues and improve content
Legal bases (UK GDPR)
Where UK data protection law applies, we typically rely on:
- Contract — to deliver services you request
- Legitimate interests — to run and secure our business, where those interests are not overridden by your rights
- Consent — where we ask for it (for example, non-essential cookies)
- Legal obligation — where the law requires us to keep or disclose information
Sharing
We do not sell personal information. We may share it with trusted processors who help us operate hosting, email, analytics, or payment tools, and only as needed to provide our services. We may also disclose information if required by law or to protect rights, safety, and security.
International transfers
Some providers may process data outside the UK. Where that happens, we take steps required by applicable law to protect the information (for example, appropriate contractual safeguards).
Retention
We keep personal information only as long as needed for the purposes above, including warranty, support, accounting, and legal retention periods, then delete or anonymise it where practicable.
Security
We use appropriate technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing, and to data portability. You may also complain to the UK Information Commissioner’s Office (ICO). To exercise rights, contact us using the details available on our website.
Children
Our services are aimed at businesses and professionals, not children.
Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or services after an update means you should review the revised policy.
Related policies
See also our Terms & Conditions and Cookies page.